FAQ


HOW DOES SELF-STORAGE WORK?

Self-storage is a service where you rent a space outside your home or business to keep your belongings when you need extra room.

  • People use it for moving, decluttering, storing seasonal items, business storage, etc.
  • You choose a unit size and type, sign an agreement (minimum 28 days) and put your own lock on it.
  • You pay rent every 28 days, for as long as you need.
  • You can access your unit when you need it (thanks to long access hours).
  • You need to provide proper notice to move out. If you just stop paying, you may lose access and your items could be sold at auction.

Learn how self-storage works at Storage Solutions.


HOW MUCH DOES IT COST TO RENT A STORAGE UNIT?

The cost to rent a storage unit depends on the:

  • Unit size (square footage).
  • Type of unit (drive up, indoor, heated, climate-controlled).
  • Geographic location of the storage facility.

Visit our Sizes & Pricing page for current pricing information.


IS THERE A MINIMUM RENTAL PERIOD?

Our contracts are monthly (minimum 28 days). You are welcome to stay for as little as one month or as long as you like – there are no obligations.


DO I NEED TO SIGN A LONG-TERM LEASE?

No, you do not need to sign a long-term lease. Our contracts are monthly (minimum 28 days).


CAN I RENT A STORAGE UNIT AND ACCESS IT THE SAME DAY?

Yes, you can rent a storage unit, either in-person or online, and access it the same day at Storage Solutions, even if it is outside of our in-person office hours.


DO I HAVE TO COME TO YOUR FACILITY TO RENT OR PAY?

No! We offer ONLINE self-storage rentals. In addition to being able to easily rent directly online from our website, you can rent, pay and communicate by text, phone or email! We promise we will look after you quickly & efficiently.

WHEN RENTING ONLINE: Click the 'Pay and Complete Move-In' button once. The system may take a few minutes to process your storage rental. Clicking this button more than once or using your browser's back button to leave this section, may result in your rental not going through or renting the same unit multiple times.


ARE RENTALS ONLY ONLINE OR CAN I GET HELP FROM A PERSON?

You can rent online, by phone, text or email. If you need help from a person, we ask that you contact us during business hours.


HOW DO I MAKE A RESERVATION TO RENT IN THE FUTURE?

If you want to rent a self-storage unit in the future, please fill out our contact form and we will send you a rental agreement.


HOW DO I SIGN A LEASE OR A CONTRACT IF I’M RENTING ONLINE?

When you rent self-storage online, you will receive a Rental Agreement through our eSign email, which will require your electronic signature.


DO I NEED INSURANCE FOR MY STORAGE UNIT?

We recommend that all tenants purchase sufficient content’s insurance for their stored items from their insurance company. Storage Solutions does provide up to $5,000 of protection coverage for a storage unit rental at no extra charge to the tenant, however this coverage is not intended to replace a tenant’s own insurance or responsibility for ensuring they have appropriate insurance for the items stored in their storage rental.


HOW DO I FIND MY UNIT?

Finding your storage unit rental is easy. All unit numbers begin with a CAPITAL letter & are followed by 3 digits. We have corresponding maps at each of our locations, which you can refer to to find your unit. Your unit information is in our Welcome Email.


WHAT & WHEN AM I BILLED?

Every 4 weeks, customers are billed their base rental rate plus HST. They are emailed their receipt. 


HOW DO I PAY?

We accept Visa, MasterCard, and E-transfer.

We also offer automatic payment options and the ability to pay online via our website.


WHAT IF I MISS A PAYMENT?

If you miss a payment, contact our office to make payment arrangements to get caught up.

  • Payments are due every 28 days.
  • Late payment reminders are sent weekly. 
  • Late charges begin at 14 days late and accumulate weekly thereafter.


HOW FAST CAN I RENT A UNIT AND GET ACCESS?

You can rent a self-storage unit in just a few minutes from our website and get instant access.


WHEN CAN I ACCESS MY UNIT ONCE RENTED?

We offer long access hours to both our outdoor self-storage units and indoor heated storage units.


CAN I RENT A STORAGE UNIT WHILE MOVING?

Yes, you can rent storage while moving. It offers many benefits:

  • Minimizes moving stress, especially if there is a delayed closing or move-in date.
  • Provides flexibility.
  • Protects your belongings.
  • Makes temporary housing much easier to manage


WHAT SIZES OF UNITS DO YOU HAVE?

We offer a variety of sizes of storage units at our facilities. Sizes do vary by location, so visit our Sizes & Pricing page for full details. You can also virtually tour our various self-storage unit sizes on YouTube.


WHAT ARE SELF-STORAGE UNITS MADE OF?

The storage units offered by Storage Solutions differ by location.

Storage Solutions Milton uses strictly modified shipping containers used for trans-ocean and cross-country shipping. These shipping containers are entirely encased in steel and are strong and weatherproof. 

At Storage Solutions Woodstock, in addition to offering the same storage containers as our Milton facility, we also have indoor heated storage units within a building, which are made from aluminum. 

At Storage Solutions Ayr, our self-storage facilities are comprised of traditional row buildings with roll up doors.

At Storage Solutions New Hamburg self-storage facility exclusively offers indoor climate-controlled storage units within a building, which are made from aluminum. 

At Storage Solutions Fergus, our self-storage facilities are comprised of traditional row buildings with roll up doors as well as modified shipping containers.


WHAT SIZE STORAGE UNIT DO I NEED?

That’s a good question! Typically, people underestimate how much space they need. Choosing the right storage unit size isn't just about figuring out how many boxes you have. In addition to the amount of boxes, inventory, furniture, or "stuff" you have, it is critical to consider the following:

  • Are you planning to store for a short or long term?
  • How often will you need to access your belongings?
  • Do you have any large or awkward items?
  • Are you planning on using shelving in your unit or container?

Typically, the longer you are planning to store, the more organized your unit/container should be, however it is still best to be organized, even if for a short-term rental.

We recommend that customers plan aisles in their unit for easy access, that they do not pack items right against walls, doors or ceilings, to allow for airflow, and to measure the large, awkward items they have to figure out how they will fit into the storage unit.

To help you figure out what size unit you need, visit our Sizes & Pricing page for a helpful size comparison chart, which can help you determine what you need. You can also call or email about your storage needs and we can help you figure out what size is best.


CAN I STORE A CAR IN A STORAGE UNIT?

Yes, you can store a car in a storage unit designated for car storage. 8x20 and 8x40 are ideal unit sizes for a vehicle. We offer car storage at select Storage Solutions locations:

Visit our Car Storage page for more information and check out these car storage tips.  You may also find our video on how to store a car in self-storage helpful too.


DO YOU OFFER CLIMATE-CONTROLLED STORAGE?

Yes we do! Our Ayr self-storage facility and New Hamburg self-stroage facility offer climate-controlled storage for rent. Our Woodstock self-storage facility offers heated storage (temperature controlled storage).


WHAT CAN I STORE IN MY STORAGE UNIT? CAN I STORE ANYTHING?

When storing items in a storage unit, no matter the duration, you need to use common sense and follow the law. Learn more about what you CANNOT store in a self-storage unit.


HOW DO I LOCK MY STORAGE UNIT?

You are responsible for buying and putting a lock on your storage unit. We do not keep copies of your lock keys, even if you purchase your lock from us (which we sell at some locations).

At Storage Solutions, we control access to our secure, self-storage facility, but your lock is the best line of defense against anyone tampering with your unit. When it comes to securing your storage unit, not all locks are created equal.  Learn more about how to choose a lock.

How to physically lock your unit depends on the type of self-storage unit you have rented:

  • Outdoor containers are locked on the right side door, because the left cannot be opened until the right is. It may appear as though more than one lock is required, but only one is needed on the right side. 
  • Units with traditional roll up doors only have the one latch but do need to be closed all the way to lock. This includes stepping down on the handle if needed while sliding the latch.


HOW DO I OPEN & CLOSE A SELF-STORAGE CONTAINER?

Opening and closing a storage container can seem tricky, whether you're a seasoned self-storage renter or a newbie. Plus if you don't frequently open and close it, it's easy to forget! This is why we created this How to Open & Close a Storage Container video.


HOW DO I MOVE OUT OF MY STORAGE UNIT?

If you no longer need your self-storage unit rental, and want to move out, you must submit a terminaton notice form 7 days prior to vacating your storage unit at Storage Solutions. Visit our Moving Out page for helpful information and to submit a termination notice form.


DO YOU OFFER FORKLIFT SERVICES TO CUSTOMERS?

While we previously offered customers forklift services at our self-storage facilities for items on pallets, this service is no longer available.


DO YOU OFFER MOBILE STORAGE?

Yes we do! For complete details visit our Mobile Storage page.


DO YOU SELL CONTAINERS?

If you are looking to buy a storage container, we sometimes have 8x20 and 8x40 containers for sale.  Visit our Container Sales page for more details, and give us a call to check our availability.


DO YOU SELL PACKING SUPPLIES?

We offer a variety of packing supplies at our facilities to help you safely pack your belongings for storage in your unit rental. If there is anything we do not have that you need, just ask and we can order it in for you. View our Packing Supplies page for more details.


DO YOU HAVE ANY SELF-STORAGE TIPS?

We do! Our blog is a helpful resource for new and long-time self-storage users.  In addition to offering self-storage tips, we also offer tips for how to pack a box, and many helpful 'how to' videos on our YouTube Channel.


WHAT IF I HAVE MORE QUESTIONS?

We are happy to help you. Please contact us and we will ensure we find you a storage solution.


RENT NOW


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amer hashem (Milton)
a month ago

Very reliable storage. A good solution to park your car and keeping it protected from all weather conditions. Although a bit remote location.. but the price and the service was worth it.


Riley Rogozynski (Woodstock)
a week ago

I went in to find out some information on storage units for when I move in a couple weeks and was happily surprised by the customer service I received. I had looked at a few other storage facilities in Woodstock but their customer service was terrible compared to Jared's from Storage Solutions. He was professional and understanding of my needs and was ready to help anywhere he could. I will definitely be spreading the word to any of my friends looking for units!


Jennifer Sibbitt (Milton)
a week ago

Staff are very friendly and helpful. The facility is well maintained, clean and secure. I highly recommend Storage Solutions!


Janet Kennedy (Woodstock)
2 weeks ago

Great rates for a clean, secure, well lit place. Really good staff and a company that cares. New facility and the competitors are pretty tired looking and charging the same rates (if not a bit more).


Abeer Nauman (Milton)
a day ago

Very friendly staff. Always great service. Would highly recommend.


Lindsay Munro (Milton)
4 months ago

My husband and I recently relocated from the US and needed a place to store all of our belongings while we secured a new home. The folks at Storage Solutions advised us on the right size unit for our needs, at the right price. They were kind and helpful with all of our "first-timer" questions. We were very confident in the security of the place, and had absolutely no issues. I would highly recommend and use them again if needed.


Ashley Kelly (Milton)
a month ago

Been storing office and personal items for years. Have had various size units. Prices are great and staff has always been helpful.